Terms and Conditions

Familiarise yourself with our policies for a worry-free stay.

By booking directly with Mandala Hotels and Resorts and/or their hotel websites you are agreeing to the following terms and conditions.


The Hotel reserves the right to refuse service and cancel any reservation that does not meet the following terms and conditions:

You must be at least 18 years old to make a reservation. To stay at a Mandala Hotel, a person under 18 must be accompanied by an adult, A valid credit card and photo ID will be required on arrival if requested.

If a valid credit card is not presented a cash bond of up to $200 is required.


Bookings may be cancelled up to 2.00pm (local time) 1 day prior to arrival with no penalty. After that time the total value of the accommodation stay will be charged to the credit card on file. One night will be charged for persons who do not check-in on the date of their booking (no-shows)

*Please Note: This Cancellation Policy does NOT apply to Special Discounted or Promotional Rates – refer to the Cancellation Policy on your confirmation email that will be specific to your booking.


For example: Advanced Purchases Rates, multiple night stays and “Stay 2 and Save” Advance purchase and other specials will be charged at time of booking.

Advance purchase and other specials are non-refundable or transferable to another date.


Check-in time is 2.00 pm.

Check-out time is 10.00 am.

Changes to check-in or check-out times can be arranged in advance directly with the hotel, changes are subject to availability and may incur a fee.


A valid credit card and photo ID will be required on arrival.

Payment by third party credit cards (Charge Back) may be arranged in advance by contacting the hotel directly.


Full payment for your stay will be charged on the day of check-in

Amex will incur a surcharge of 1.1% and Visa, MasterCard, will incur a surcharge of 1.1% for each transaction. All prices are quoted in Australian dollars, per room, per night and includes GST.


Mandala Hotels and Resorts considers children to be from 12 years and under. Portable cots are an additional charge and are subject to availability,


Rollaway beds are not available.


All guests will be liable for any loss or damage to their accommodation room and its contents, fair wear and tear accepted.

All guests agree to pay the rate quoted for the entire stay and any additional charges that are billed to the room before, during or after the stay; including but not limited to mini-bar, room service and food and beverage outlets.

All hotels in Australia are non-smoking. Any guest smoking in their room may be asked to leave the hotel and will incur a charge of $200 for having the room off-line for cleaning and deodorising.

Guests rights are protected under the Civil Laws (Wrongs) Act 2002 CLICK HERE


Mandala Hotels and Resorts guarantee all guests will get the Best Available Rate when they book direct with the hotels either by phone, email or on the hotel’s own web sites. The Best Rate Guarantee does not apply to unpublished rates or advance purchase offers. The Best Rate Guarantee does not apply if the lower rate is achieved via a currency conversion and when comparing rates both rates must have tax included or tax excluded to ensure a fair comparison.

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